Change in Healthcare policy

The issue: Our customer, a set of private and public healthcare service providers in a delimited geographical market needed to adapt their offering. Each player enjoyed a large degree of autonomy and an interstate boarder artificially split the market. This caused the offering to be uncoordinated and un-adapted to the population’s needs as well as cost inefficiencies. The institutions did not share a common vision, patient paths and medical records were not consolidated and each one had a different pricing strategy.

What we did: Pioneers presented, argued and led efforts to identify a common ground of collaboration among more than 70 entities (hospitals, old age residencies, doctors, drug stores….). Our team developed a shared policy among the participants: mission, vision, objectives, values and strategy. We materialized this by designing the
network: business model, business plan, bylaws and internal regulations. We presented the concept and convinced regional governments to adhere to the network. Together with the doctors and key staff we planned key projects and initiated implementation efforts.

The results: The new network has been able to start-up a coordination and unit, implement key processes, projects and activities. The new entity can use improved management and medical information. That allows them to track the patients’ paths, help to guide them and increase the quality of the services to the patients.